"She Made a Mistake
Are You Making It Too?"

Hello  

Just back from Spain and a few days in the sunshine enjoying the golf with my brother-in-law Barry

 
(Yes, I won! Mind you I’ve just found out he was suffering with a broken elbow – ouch!!!)

And I’ll tell you...

What else – I was really enjoying the multi-various forms of ‘tapas’ in so many different bars and restaurants. Fortunately my wife, Sharon also loves Spanish food.

Just as well really isn’t it?

And so...

There we were sitting in the bar of one of our favourite restaurants in Crevillent – it’s called Las Palmeras.

Our waitress made a BIG mistake – more in a minute:

We’d ordered a few different tapas dishes – and one ‘special’ caught our eye.

It was verduras – and as I just love vegetables – especially a plate of them roasted on the barbecue – well I was in eating-heaven.

Slowly but surely...

We devoured the ham and cheese; the Russian salad and the crunchy warm bread – and still the roasted veg hadn’t arrived.

“I think I’ll ask her again” I murmured to Sharon. “She’s just gone out the back, probably to get them” she replied.

Only...

Another 5 minutes slowly wafted by – and still no verduras!

I’m usual a reasonably patient chap, despite what others might say – so I sat there for yet more minutes now dragging their heels past my table.

Finally...

I just had to say something. I walked up to the bar and in my best Spanish and with as much question in my voice as I could manage in just one word enquired: ??? Verduras???

You know what...

Had happened, don’t you? Yes! She’d forgotten to order them and with an embarrassed look –ran off to the kitchen.

OK...

A few minutes later they arrived and were, as expected, delicious.

BUT:

I wonder just how many other ‘orders’ have been missed in that restaurant – and how many customers have just ‘shrugged’ instead of asking – twice!

And that’s the point...

How many times are you and I getting our customers to ask ‘twice’ when once should be more than enough.

Now by this...

I don’t just mean – asking twice for their order but having to ask twice because we missed the implication of their words, the so-called hidden meanings of what they were saying.

Asking twice because we weren’t listening. Asking twice for us to remember their names when they call – asking twice...

Well for anything!

You do see...

What I’m on about - don’t you?

You do? Oh good –so you’ll be able to use this idea today and share it with everyone who needs to know!

Go on then...

Peter Thomson

Editor and Once-Asking Publisher

tgiMondays
 

PS: Feedback and comments to: peter@tgimondays.com